Privacy Policy
1. Introduction
Lancaster-Printing.com (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the “data controller.”
2. Data We Collect
We may collect and process the following data about you:
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Contact Information: Name, email address, phone number, and postal address.
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Order Details: Information regarding the products or services you have purchased from us.
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Technical Data: Your IP address, browser type, and information about how you use our website (via cookies).
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Artwork/Files: Any personal data contained within the files you upload for printing.
3. How We Use Your Data
We use your information for the following reasons:
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To Fulfil Your Order: We need your details to process payments, produce your print work, and deliver it to you.
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Communication: To provide updates on your order or respond to your enquiries.
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Legal Compliance: To meet our tax and accounting obligations.
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Marketing: With your consent, to send you occasional updates about our services. You can opt out at any time.
4. Data Sharing and Third Parties
We do not sell your data. We only share your information with trusted third parties necessary to run our business, such as:
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Delivery Couriers: To get your order to your door.
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Payment Processors: To securely handle your transactions.
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External Printers: If we use a specialist trade printer to fulfil a specific part of your order.
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IT Support: Service providers who help maintain our website and email systems.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no transmission over the internet is 100% secure.
6. Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for financial records).
7. Your Rights
Under the UK GDPR, you have the following rights:
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The right to access the data we hold about you.
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The right to rectify any inaccurate information.
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The right to erasure (the “right to be forgotten”).
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The right to restrict or object to our processing of your data.
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The right to data portability.
To exercise any of these rights, please contact us at studio@lancaster-printing.com.
8. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates.
10. Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:
Lancaster-Printing.com / Studio@lancaster-printing.com
